Terms of Service
Effective date: [09/172025]
Thank you for choosing Sightline Smart ("SightlineSmart,” “we,” “us,” or “our"). Our mission is to help teams work smarter with AI-powered tools. These Terms of Service (the “Terms”) govern your access to and use of our websites, applications, client software, and related services (collectively, the “Services”).
Our Privacy Policy explains how we collect, use, and share information. By using the Services, you agree to these Terms and the Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” also refers to that organization.
1. Services; Accounts; Eligibility
1.1 Account. You must create an account to use most features. Account information must be accurate and kept current. You are responsible for all activity under your account and for safeguarding credentials.
1.2 Eligibility. You must be at least the age of majority where you live (and at least 18 years old) to use the Services.
1.3 Organization Use. If your organization authorizes you to use the Services, your organization controls the account and may access, disclose, restrict, or remove information associated with the account.
2. Subscriptions, Trials, and Billing
2.1 Plans. We may offer free, trial, and paid subscription plans (each, a “Plan”). Features and limits vary by Plan and may change as described in Section 16.
2.2 Billing. If you upgrade to a paid Plan (a “Paid Account”), you authorize us (and our payment processor) to charge all applicable fees and taxes beginning on the date you subscribe and on each renewal period until you cancel. Taxes are your responsibility; we collect where legally required.
2.3 Renewal & Changes. Subscriptions renew automatically for the same term unless canceled. We may change pricing or features effective on renewal by providing notice before your next billing cycle.
2.4 Cancellations & Refunds. You may cancel at any time, effective at the end of the current billing period. Except where required by law or a specific money‑back policy we publish, fees are non‑refundable.
2.5 Non‑payment. We may suspend or downgrade the Services for non‑payment. You remain responsible for accrued charges.
3. License; Ownership; Feedback
3.1 Our Rights. The Services, including software and all intellectual property rights, are owned by us and our licensors. We grant you a limited, non‑exclusive, non‑transferable, non‑sublicensable license to access and use the Services during your subscription term in accordance with these Terms and applicable documentation.
3.2 No Other Rights. Except for the rights expressly granted to you, we reserve all rights, title, and interest in and to the Services, including our trademarks and brand features.
3.3 Feedback. We welcome feedback and may use it without restriction or obligation to you.
4. Your Content and Data
Definitions:
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User Submitted Data means content, prompts, files, messages, inputs, and other information you (or your users) provide to the Services.
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Generated Data means results produced by the Services from your inputs (e.g., model outputs, analyses, images, code suggestions).
4.1 Your Ownership. As between you and us, you retain ownership of User Submitted Data and, to the extent permitted by law, Generated Data. You are responsible for obtaining all necessary rights to provide User Submitted Data to the Services and for ensuring it is lawful and compliant with these Terms.
4.2 Our Use to Provide the Services. You grant us a worldwide, non‑exclusive, royalty‑free license to host, process, transmit, display, and create derivatives of User Submitted Data and Generated Data solely as necessary to provide, maintain, secure, and support the Services, including to prevent abuse, troubleshoot, comply with law, and perform reasonable operational analytics. We do not claim ownership of your data.
4.3 Model Training. We do not use User Submitted Data or Generated Data to train our or third‑party foundation models unless (a) you opt in via settings or agreement, or (b) your enterprise agreement expressly permits it. You may change this preference at any time; changes apply prospectively.
4.4 Sensitive Data. Do not provide protected or highly sensitive information unless we explicitly agree in writing to process it under a data processing agreement (DPA) or similar terms. Prohibited submissions include: (i) protected health information (PHI), (ii) payment card data (PCI), (iii) government‑issued IDs, (iv) biometric identifiers, and (v) other information subject to enhanced regulatory safeguards, unless our documentation states otherwise for your Plan.
4.5 Data Retention & Deletion. We retain User Submitted Data and Generated Data for the term of your account and as needed to operate the Services, comply with law, and enforce these Terms. Upon account closure, we will delete or de‑identify data within a reasonable period, except where retention is required by law, to resolve disputes, or to enforce agreements. You may export certain data before closure where supported.
4.6 Security. We employ commercially reasonable administrative, technical, and physical safeguards. You are responsible for securing your systems, endpoints, and account credentials.
4.7 Confidentiality. We will treat User Submitted Data as your confidential information and will not disclose it except to provide the Services, comply with law, or with your consent. This does not limit disclosures to subprocessors we use to provide the Services, subject to appropriate confidentiality commitments.
5. Acceptable Use and Restrictions
You agree not to:
(a) misuse, damage, interfere with, or disrupt the Services; attempt to circumvent security or rate limits; or probe, scan, or test the vulnerability of any system or network without authorization;
(b) access or use the Services by means of any automated system (including scraping, harvesting, or bulk export) except through our documented APIs and within published limits;
(c) reverse engineer, decompile, or attempt to derive source code except to the extent such restrictions are prohibited by law;
(d) share your account outside your organization, resell or sublicense the Services, or use the Services to provide competing products;
(e) submit or generate content that is illegal; exploits or harms children; constitutes harassment, hate, or threats; promotes violence or terrorism; infringes intellectual property or privacy rights; contains malware; or is otherwise prohibited by law or policy;
(f) use the Services to make automated decisions that produce legal or similarly significant effects about an individual without appropriate human review and safeguards;
(g) violate export control, sanctions, or other applicable laws.
We may suspend or terminate access for violations. You are responsible for your users’ compliance.
6. Third‑Party Services and Providers
6.1 Integrations. The Services may interoperate with or link to third‑party services (e.g., model providers, cloud storage, analytics). We do not control and are not responsible for third‑party services. Your use of them is subject to their terms and privacy policies.
6.2 AI Providers. Depending on your settings and Plan, we may route requests to third‑party AI providers (for example: OpenAI, Anthropic, Google, Stability AI, or similar). You are responsible for complying with those providers’ usage policies when your use invokes their services.
6.3 Analytics. We may use analytics services (e.g., Google Analytics) to analyze usage and improve the Services. See our Privacy Policy for details and opt‑out options.
7. DMCA Notices
If you believe content on the Services infringes your copyright, please send a notice meeting 17 U.S.C. § 512(c)(3) to our DMCA agent:
DMCA Agent
Sightline Global LLC, Attn: Legal/DMCA
2591 Dallas Parkway Suite 300 Frisco, Texas 75034
Email: info@sightlinesmart.com
Your notice must include: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) identification of the infringing material and its location; (4) your contact information; (5) a statement of good‑faith belief that use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and you are the copyright owner or authorized agent. We may remove or disable access to the material and, where appropriate, terminate repeat infringers.
8. Beta Features
We may designate certain features as alpha, beta, preview, or similar (“Beta Features”). Beta Features are provided for evaluation “as is,” may be subject to additional terms, may change or be discontinued at any time, and are excluded from any service‑level commitments.
9. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE AND OUR AFFILIATES, SUPPLIERS, AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON‑INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR‑FREE OR UNINTERRUPTED, OR THAT OUTPUTS WILL BE ACCURATE OR COMPLETE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
Some jurisdictions do not allow certain limitations; in those cases, the above limitations apply to the fullest extent permitted by law.
11. Indemnification
You will defend, indemnify, and hold harmless us and our officers, directors, employees, and agents from and against any third‑party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your: (a) use of the Services; (b) User Submitted Data or Generated Data; (c) violation of these Terms; or (d) violation of any law or rights of a third party.
12. Export and Sanctions Compliance
You represent and warrant that you are not located in, under the control of, or a national or resident of any country or region embargoed by the United States and that you are not a denied or prohibited party under U.S. or other applicable export laws. You agree to comply with all applicable export control and sanctions laws.
13. Suspension and Termination
We may suspend or terminate your access to the Services if: (a) you breach these Terms; (b) your use poses a security or legal risk; (c) you fail to pay fees; or (d) we discontinue the Services. Upon termination, your license ends and you must stop using the Services. Certain provisions survive termination, including Sections 3, 4.5, 4.7, 9–12, 14–17.
14. Dispute Resolution; Governing Law
14.1 Governing Law. These Terms are governed by the laws of the State of Delaware, without regard to conflict‑of‑laws rules.
14.2 Arbitration; Class‑Action Waiver. Except for claims seeking injunctive relief or as otherwise permitted by law, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. You and we waive any right to a jury trial and to participate in a class or representative action. The seat of arbitration will be Wilmington, Delaware, and the language will be English. Judgment on the award may be entered in any court with jurisdiction.
14.3 Time to Bring Claims. Any claim must be filed within one (1) year after it arose or be permanently barred, to the extent permitted by law.
15. Electronic Communications; E‑Signatures
By using the Services, you consent to receiving electronic communications from us and to the use of electronic signatures and records, consistent with applicable law.
16. Changes to the Services or Terms
We may modify the Services or these Terms from time to time. Material changes to the Terms will be posted with an updated effective date, and where required by law we will provide additional notice. Changes apply prospectively. If you do not agree to the updated Terms, discontinue use before they take effect.
17. Miscellaneous
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
Severability. If any provision is unenforceable, the remaining provisions will remain in effect.
Waiver. A failure to enforce a provision is not a waiver.
Force Majeure. Neither party is liable for delays or failures due to events beyond its reasonable control.
Entire Agreement. These Terms constitute the entire agreement between you and us concerning the Services and supersede all prior or contemporaneous agreements on the subject.
18. Contact
Company: [Sightline Global, LLC]
Site: https://www.sightlinesmart.com
Email: support@sightlinesmart.com
Address: 2591 Dallas Parkway Suite 300 Frisco, Texas 75034
19. Acceptable Use (Summary)
This summary complements Section 5 and may be updated in our documentation. Prohibited uses include: (i) unlawful activities; (ii) exploitation or harm to minors; (iii) harassment, hate, threats, or incitement of violence; (iv) IP or privacy rights infringement; (v) malware, phishing, or attempts to bypass safety systems; (vi) high‑risk uses without appropriate controls (e.g., fully automated decisions with legal or similarly significant effects on individuals); (vii) scraping or bulk export outside allowed APIs and rate limits; and (viii) activities that could disable, overload, or degrade the Services.